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Terms and Conditions – Frequently Asked Questions

 

 We are OPEN and delivering, all orders will be delivered in line with our contactless delivery procedures.

Standard Delivery Areas

We cover Great Sydney area and surroundings. Please visit our delivery areas page.  We can arrange the delivery outside our delivery areas, call us to find out more. 

 

WHAT HOURS DO WE DELIVER?

Our Standard Delivery window is 11 am and 5 pm, Monday to Saturday and   12 noon to 5 pm on Sundays. We cannot guarantee any specific time delivery. If you need your flowers or gifts to be delivered at a particular time, please call us before you place your order.  

We may organise a VIP Delivery if you missed the cut-off. Call us or message us through Instagram or Facebook.

 

WHEN ARE WE OPEN?

We are always open online and orders can be placed 24/7.
You can contact us Monday to Sunday, as follows:

M-F:  7 am – 5 pm
S: 7 am – 12 pm

We are open for Valentines day weekend (12th, 13th). We are still accepting Valentines Day orders. Please order online.

 

WHAT IS THE DEADLINE FOR PLACING AN ORDER FOR NEXT DAY DELIVERY?

Fresh Flowers

Order by Midnight for next day weekday delivery.
Order by Friday Midnight for Saturday / Sunday deliveries. 

We are accepting Same Day Deliveries for Fresh, Silk and Dried Flowers.  Please note, each design is unique and We will choose the best available flowers for same day delivery orders in the event your selected colours are not available. 

Artificial Silk Flowers & Dried Flowers
Order by 10AM for Same-Day Deliveries.

Cakes & Cupcakes
Order by 2PM for Next Day Deliveries. 

 

Missed the cut-off time, please call us, we may help with your order. 

 

Valentines Day Orders
We are accepting Valentines Day orders, go ahead and place your orders early. Last min orders will be dispatched from our design studio at 3pm (i.e. it will be delivered before 7pm).

 

WHAT HOURS DO WE DELIVER?

Our Standard Delivery window is 11 am and 5 pm, Monday to Saturday and   12 noon to 5 pm on Sundays. We cannot guarantee any specific time delivery. If you need your flowers or gifts to be delivered at a particular time, please call us before you place your order.  

We may organise a VIP Delivery if you missed the cut-off. Call us or message us through Instagram or Facebook. 

 

WHAT IS THE DELIVERY FEE?

BySahana is currently offering a flat $29 delivery fee throughout Sydney or 25KM from Sydney Olympic Park our design studio. 

We are using on our external delivery partners, we may need to contact you if the delivery fee is more than $29 and if the delivery address is out of our area. 

 

WHAT AREAS DO WE DELIVER TO?

BySahana delivers throughout the greater Sydney area. We can deliver anywhere within Sydney. Please visit our delivery areas page.  We can arrange the delivery outside our delivery areas, call us to find out more.  If the delivery address is out of our range ( i.e. 25KM from Sydney Olympic Park), we may need to charge extra.

 

CAN YOU GUARANTEE A SPECIFIC TIME FOR A FLOWER OR GIFT DELIVERY?

BySahana cannot guarantee a specific delivery time. We will make every attempt to fulfil your request but cannot guarantee it.
All orders to businesses will be delivered by close of business.

 

WHAT HAPPENS IF THE RECIPIENT IS NOT AT HOME?

If the recipient is not home when the delivery is made the gift will be placed in the most secure location available to the courier.

 

CAN BySahana LET ME KNOW WHEN THE FLOWERS HAVE BEEN DELIVERED?

You will receive a text or an email to confirm your order has been delivered. Please refer our standard delivery window.

 

WHAT CURRENCY ARE THE PRICES DISPLAYED IN?

All prices are displayed in Australian Dollars ($AUD).

 

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept all major credit cards; VISA, Mastercard, American and Express. We process payments quickly, easily, and securely using Square Payments.
We also accept direct bank transfers.

 

DO YOU HAVE ANY DISCOUNT CODES?

We don’t have any discount codes at this moment. Our prices are fair for customers and us.  

 

ANY OTHER QUESTIONS?

Should you have any queries, please don’t hesitate to contact us through the contact form or call us on +61 492995540 and we will gladly assist you.

 

HOW MANY ROSES IN ROSEBOX?

Rose Box Sizing Guide 

  • Standard – 8-10 Fresh Roses in a box.
  • Medium-  12-14 Fresh Roses in a hatbox.
  • Large –  16-18 Fresh Roses in a Box.
  • Extra Large –  22-24 Fresh Roses in a Box.
  • Majestic –   30-32 Fresh Roses in a Box.
  • Grande-   40-42 Fresh Roses in a Box

 

Address

Level 26, 44 Market Street
Sydney NSW 2000
Australia

Contact

+61 492995540

DM us via Instagram or Facebook or Whatsapp

Send us a message

Operating Hours

 Mon to Fri:  7 am - 2.30 pm
Sat : 7 am - 12.30 pm

Order online 24/7

We deliver across Sydney, please check our standard delivery areas.

Sydney Delivery Areas

If you have any questions, please feel free to call us or contact us via FB/ Instagram/ Contact form.

Express Same Day Delivery Cut-off Timings

For Fresh Flowers Florist Choice ONLY & Forever Flowers Order by 11 AM for same-day deliveries subject to availability.

Valentine's Day Standard Cut-off Timings

Please get your orders in early to ensure your preferred selection.

Order by 11th Feb 5 pm for cupcakes or cakes.  We will substitute the cupcakes and cakes for premium chocolates and candles.

For Fresh Flowers- Florist Choice, Dried, and  Forever Flowers Order by Feb 14th Valentine's day, 10 AM for same-day valentines day deliveries.

Each Design is unique.

 

 

Standard Cut-off Timings

Fresh Flowers

Order by 11 AM for same day delivery.

Artificial Silk Flowers & Dried Flowers
Order by 10AM for Same-Day Delivery.

Cakes & Cupcakes
Order by 10 AM for Next Day Delivery. 

 

BySahana is currently offering a flat $29 delivery fee throughout Sydney or ~15 KM from Sydney Olympic Park our design studio. All orders will be delivered between 11 AM to 6 PM. We cannot guarantee a specific delivery time window.
Need flowers before 11am or in a particular time window? We can arrange a VIP delivery service for an additional fee. Please call us for more information. 

Standard Delivery Areas

We are delivering through external delivery partners, we may need to contact you if the delivery fee is more than $29.  If you have any questions, please call us. Tell us the suburb and product which you are interested. 

 

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