Terms and Conditions – Frequently Asked Questions
We are OPEN and delivering, all orders will be delivered in line with our contactless delivery procedures.
Standard Delivery Areas
We cover Great Sydney area and surroundings. Please visit our delivery areas page. We can arrange delivery outside our delivery areas, call us to find out more.
WHAT HOURS DO WE DELIVER?
Our Standard Delivery window is 11 am to 6pm, Monday to Saturday and 12 noon to 5 pm on Sundays. We cannot guarantee any specific time delivery. If you need your flowers or gifts to be delivered at a particular time, please call us before you place your order.
We can organise a VIP Delivery for an extra charge if you have missed the cut-off. Call us or message us through Instagram or Facebook.
WHEN ARE WE OPEN?
We are always open online and orders can be placed 24/7.
You can contact us Monday to Sunday, as follows:
M-F: 7 am – 5 pm
S: 7 am – 12 pm
We are open for Mother’s day weekend (13th, 14th). We are still accepting Mother’s Day orders. Please order online.
WHAT IS THE DEADLINE FOR PLACING AN ORDER FOR NEXT DAY DELIVERY?
Fresh Flowers
Order by Midnight for next day weekday delivery.
Order by Friday Midnight for Saturday / Sunday deliveries.
We are accepting Same Day Deliveries for Fresh, Silk and Dried Flowers. Please note, each design is unique and We will choose the best available flowers for same day delivery orders in the event your selected colours are not available.
Artificial Silk Flowers & Dried Flowers
Order by 10AM for Same-Day Deliveries.
Cakes & Cupcakes
Order by 10AM for Next Day Deliveries.
Missed the cut-off time, please call us, we may help with your order.
Mother’s Day 2023 Flower Delivery Sydney Orders
We are accepting Mother’s Day orders, go ahead and place your orders early. Last min orders will be dispatched from our design studio at 3pm (i.e. it will be delivered before 7pm).
WHAT HOURS DO WE DELIVER?
Our Standard Delivery window is 11 am to 6 pm, Monday to Saturday and 12 noon to 5 pm on Sundays. We cannot guarantee any specific time delivery. If you need your flowers or gifts to be delivered at a particular time, please call us before you place your order. We can organise a VIP Delivery if you missed the cut-off. Call us or message us through Instagram or Facebook.
WHAT IS THE DELIVERY FEE?
BySahana is currently offering a flat $29 delivery fee throughout Sydney or 25KM from Sydney Olympic Park our design studio.
We are using on our external delivery partners, we may need to contact you if the delivery fee is more than $29 and if the delivery address is out of our area.
WHAT AREAS DO WE DELIVER TO?
BySahana delivers throughout the greater Sydney area. We can deliver anywhere within Sydney. Please visit our delivery areas page. We can arrange delivery outside our delivery areas, call us to find out more. If the delivery address is out of our range ( i.e. 25KM from Sydney Olympic Park), we may need to charge extra. We will contact you via email.
WHAT WILL HAPPEN IF I WANT TO CANCEL THE ORDER?
Please read our Terms and Conditions page. Please let us know 72 hours prior to our dispatch. If the product is already prepared (such as personalisations, cakes and custom flower requests) we will refund the remaining order value. Please note all orders will incur a credit card processing fee and this will be deducted from your order value.
CAN YOU GUARANTEE A SPECIFIC TIME FOR A FLOWER OR GIFT DELIVERY?
BySahana cannot guarantee a specific delivery time. We will make every attempt to fulfil your request but cannot guarantee it.
All orders to businesses will be delivered by close of business. We can arrange a VIP courier and we will share the quote from our delivery partner. You will have to pay through PayID/Osko.
WHAT HAPPENS IF THE RECIPIENT IS NOT AT HOME?
If the recipient is not home when the delivery is made the gift will be placed in the most secure location available to the courier.
CAN BySahana LET ME KNOW WHEN THE FLOWERS HAVE BEEN DELIVERED?
You will receive a text or an email to confirm your order has been delivered. Please refer our standard delivery window.
WHAT CURRENCY ARE THE PRICES DISPLAYED IN?
All prices are displayed in Australian Dollars ($AUD).
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
We accept all major credit cards; VISA, Mastercard, American and Express. We process payments quickly, easily, and securely using Square Payments.
We also accept direct bank transfers.
DO YOU HAVE ANY DISCOUNT CODES?
We don’t have any discount codes at this moment. Our prices are fair for customers and us.
ANY OTHER QUESTIONS?
Should you have any queries, please don’t hesitate to contact us through the contact form or call us on +61 492995540 and we will gladly assist you.
Order online 24/7
We Deliver 7 Days a Week.
Operating Hours
Mon to Fri: 7 am - 5.30 pm
Sat - Sun : 7 am - 2.30 pm
Contact
Address
Level 26, 44 Market Street
Sydney NSW 2000
Australia
Appointment ONLY.
No Pickups or Walk-ins.
We deliver across Sydney, please check our standard delivery areas.
If you have any questions, please feel free to call us or contact us via FB/ Instagram/ Contact form.
Express Same Day Delivery Cut-off Timings
For Fresh Flowers Florist Choice ONLY & Forever Flowers Order by 1 PM for same-day deliveries subject to availability.
Standard Cut-off Timings
Flowers
Order by 1 PM for same day delivery.
Cakes & Cupcakes
Order by 11 AM for Next Day Delivery.
BySahana is currently offering a flat $19 [Limited Time ONLY] delivery fee throughout Sydney or ~15 KM from Sydney Olympic Park our design studio. All orders will be delivered between 11 AM to 6 PM. We cannot guarantee a specific delivery time window.
Need flowers before 11am or in a particular time window? We can arrange a VIP delivery service for an additional fee. Please call us for more information.
We are delivering through external delivery partners, we may need to contact you if the delivery fee is more than our standard delivery fee. Please check our standard delivery areas If you have any questions, please call us or email us below.